‘SPEAK!’ Presentations Skills The ‘SPEAK!’ Presentations Skills training focuses on both how to prepare for a presentation and developing the skills to effectively deliver your message. This involves the rational, emotional, and physical aspects of the communication situation. The goal is to achieve more focused, confident, and relevant presentations. Since delivery is just as important as content, our training focuses on practical exercises where you can develop your own presentation style. Convincing your listeners really…

Customer Service / Customer Care ″ There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton Aim: The training focuses on both attitude and behaviour towards one of your business’s most valuable assets – its customers. Without customers, there is no business, so effort must be made to develop relationships with customers or clients that…